American Airlines have garnered a number of A330′s since the merge with US Airways and this aircraft, and indeed the route, is one of those. The flight leaves LHR at 1.20pm and arrives into CLT at 5.45pm local time. flight time is nominally 9hrs 25m. The aircraft are far form new, but this one was in excellent condition. The J class cabin has a 1-2-1 configuration, with the seats angled inwards. The centre seats offer reasonable privacy for the single traveller, although obviously the single seats along each side are better if you want complete privacy or to work whilst in transit and not bother your seat mate. The seats are comfortable, offer more than enough leg room and lie flat when converted into a bed. Not a lot of storage in the seat pod, although shoes/boots fit comfortably under the foot rest. Pillow is a good size but the blanket/duvet is on the thin side, so if you feel the cold (as my wife Zoe does) you may want to wear something warm. The inflight entertainment (IFE) is delivered via a 15 inch screen, with plenty of titles to choose from, both in movies and TV. The music choice lacks a little, in my opinion, so if you enjoy your music whilst travelling, take your smart phone music library with you.
The amenities kit is standard fare – with lotions and potions supplied by Red Flower and aptly branded Wanderlust. However, I do love the fact that American always supply a small packet of tissues and a pen – enabling you to fill out the customs forms without getting a pen from your carry one or coat that had been carefully hung in the cupboard by the FA.
The menu is also reasonable: I had the cod, which was surprisingly good. Zoe had the beef and was very happy with it, but it looked a little overcooked for my taste. Medium rare is not on the food heater settings. Dessert is always the same for us if available, the Ice Cream Sundae. Construct your own with nuts, butterscotch sauce and whipped cream (calorie free of course) drizzled over Ben and Jerry’s ice cream. There is a nice looking cheese platter available too, but we never seem to order it!!! The wine list is nothing to write home about , but the reds were acceptable. The champagne was rubbish.
The service was very good but not outstanding. And interestingly, with a different FA in each aisle, Zoe felt hers was less remarkable than the service I received.
Overall, a very comfortable flight with good service. Not a bad way to get across the Atlantic pond.